24/7 Emergency Line

Active Roof Leak in London? We Respond Within 24 Hours.

IRATA-certified rope access technicians on call across Greater London — containment, temporary weatherproofing and a full external survey to stop the damage spreading.

Situations Where Every Hour Counts

An active roof leak is not a planned-maintenance problem. Every hour the water continues to enter the building, the area of saturated masonry, timber and finishes grows. Tenant disruption escalates. Insurance excess often increases with the scale of damage.

Our emergency line is staffed outside normal hours so a technician can be on site the same day, often within hours, to contain the leak and protect what is below.

We work routinely with managing agents, residential block landlords, hotels and commercial property managers across London who need a single number to call when something goes wrong at height.

Our role on the first visit is simple: stop water entering, document what we find, and give you a clear repair route — without committing you to anything beyond the emergency callout itself.

Roof Leak Scenarios We Cover

Storm-Lifted Tiles & Slates

Wind damage, dislodged ridge tiles and missing slates exposing the underlay. We make safe and fit temporary covers.

Failed Flashings & Abutments

Lifted lead, cracked sealants and parapet abutments leaking into top-floor flats — sealed and reported.

Blocked & Overflowing Hoppers

Overflowing hoppers cascading down the elevation, saturating the wall. Cleared and traced to source.

Parapet & Coping Failure

Open coping joints driving water into the wall core during heavy rain. Sealed and surveyed for permanent repair.

Flat Roof Punctures & Splits

Felt or single-ply membrane failure. Temporary patching to keep tenants dry while permanent works are scheduled.

Falling Masonry & Loose Render

Public-safety hazards above pavements and entrances — secured and made safe ahead of permanent repair.

From Your Call to Containment in Hours

1

Triage Call

We take details of the building, the symptom and access constraints — usually under five minutes.

2

Mobilise

A two-person IRATA team is dispatched. ETA confirmed before we leave the depot.

3

Contain

Temporary weatherproofing — tarps, sealants, lead patches — to stop water entering immediately.

4

Document

Photographs, location pinpoint and a written report with permanent-repair recommendations and quote.

Reports That Stand Up to Insurers and Tenants

Photographic Evidence

Time-stamped images of the defect, the surrounding area and the temporary works — what insurers expect on a buildings claim.

£10m Public Liability

Full PL insurance, IRATA-registered company, ISO 9001 systems — the paperwork your managing agent or insurer will ask for.

Tenant-Facing Summary

A short summary you can forward to leaseholders or tenants explaining what was done and what comes next.

Emergency Response — Frequently Asked

Within Greater London we typically mobilise a two-person IRATA team within 4–8 hours of a confirmed callout. Outside business hours we confirm an ETA on the same call so you can plan tenant communications.
Emergency callouts are charged at a fixed mobilisation fee plus team time on site. We confirm the fee on the triage call before mobilising — there are no hidden charges. Full quote for permanent works is provided after the survey.
Yes. Every emergency visit comes with a written report including photographs, a description of the defect, the temporary works carried out and recommended permanent repairs. Loss adjusters and insurers regularly accept our reports as part of claim documentation.
Yes — that is the core advantage of rope access for emergencies. We can rig and contain a leak inside a few hours where scaffolding would take days to design, license and erect.

Water Coming In? Don't Wait Until Morning.

The longer the leak runs, the bigger the bill — both the repair and the secondary damage. One call, one team, on site the same day.